Shipping Policy

The website Dream11 Shop  (“Platform”) is owned and operated by Dream11 Fantasy Private Limited (“Dream11”), a company incorporated under the laws of India and having its registered office at 1901-A, Naman Midtown, Near Indiabulls Finance Centre, SB Marg, Elphinstone (W), Mumbai 400013, Maharashtra, India. Through the Platform, Dream11 seeks to offer for sale merchandise such as t-shirts, mobile covers, mugs, memorabilia and other merchandise branded with Dream11’s logo/branding (“Products”) to users of the Platform (“Users”).

The terms ‘Dream11’ or ‘us’ or ‘we’ refer to the owners of the Platform. The term ‘you’ refers to the user or viewer of our Platform.

By purchasing or attempting to purchase the Products through the Platform, you consent to and agree to comply with this Shipping Policy, Returns and Cancellation Policy as available at https://shop.dream11.in/pages/returns-cancellation-policy, the Platform’s Terms of Use, as available at https://shop.dream11.in/pages/terms-of-use and Privacy Policy, as available at https://shop.dream11.in/pages/privacy-policy, which will be deemed to be incorporated into this Returns and Cancellation Policy by reference. In the event of conflict between the Terms of Use and Shipping Policy, this policy will prevail.

Dream11 offers the Products for sale through the Platform, subject to the notices, terms, and conditions set forth in this Shipping Policy. Dream11 reserves the right to change or modify the terms stated in this policy at any time without any prior intimation to you. All modifications will be posted on the Platform and will become effective immediately upon such posting to the Platform. Please review this policy regularly to remain informed of any change.

Terms not defined herein will have the meaning ascribed to them in Dream11’s Terms of Use for the Platform, as available at https://shop.dream11.in/pages/terms-of-use.

Delivery

Dream11 shall deliver its Products to any location within the territory of India or any location outside India as maybe notified by Dream11 from time to time. You must provide an accurate address for the place at which you wish to receive the Products you ordered and delivery charges shall be levied as applicable.

Dream11 endeavours to process your Order and ensure delivery within the time period stated for each item in the Order Confirmation. However manufacturing times may vary and any times quoted for the delivery of Products are indicative only. Time for delivery shall not be of the essence of these Terms and/or the service Order and Dream11 will not be liable for any loss or expenses which you may sustain as a result of any delay in the delivery of your Order.

  • Dream11 reserves the right to make delivery of your Order by installments. If the Order is to be delivered in installments, each delivery will constitute a separate contract.
  • Please note that if you fail to take delivery of the Order without due cause, Dream11 shall be under no obligation to refund the price.
  • You hereby acknowledge and agree that Dream11 shall not be responsible for failure of delivery due to incorrect personal details provided by you.

Acceptance of Delivery

On delivery, it is your responsibility to inspect the Products you ordered for any defects or non-conformity before accepting the delivery. Any return of Products after delivery shall be governed by the Returns and Cancellation Policy (accessible here: https://shop.dream11.in/pages/returns-cancellation-policy )

Please note that if you do not receive the delivery on the first attempt, the courier service will attempt re-delivery 2 further times, after which the delivery will be returned to us at your cost. Neither Dream11 nor its service providers shall be liable or responsible for any failure to complete the delivery of an Order on account any deficiencies or errors in information provided by you, including but not limited to: any inability to deliver an ordered Product to you due to the provision of an incorrect address, inability to contact you due the provision of incorrect contact information or inability to verify the recipient’s identity due to the provision of an incorrect name.

In case of delivery failure attributable to you, the amount paid for the Order (subject to deduction of delivery and return charges and processing charges) will be returned into your source account or wallet within 14 days of failure.

Applicable Law

This Shipping Policy, along with the Terms of Use, Privacy Policy and Returns and Cancellation Policy shall be governed by the laws of the Republic of India and the courts of Mumbai, India shall retain exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.